The social media project includes three social media platforms for each of the two days, with a time column indicating the best times to schedule posts on each platform. The project focuses on holidays, events, and promotions taking place during the given time period. The content type column provides descriptions of the format for each scheduled post. Additionally, the copy column includes bullet points describing the copy for two of the posts, while the assets column provides a description of the visuals for two of the posts. 

The project involves scheduling two to three tweets for publication on Twitter between 6:00 am and 9:00 am on a weekday. Each tweet will be limited to 280 characters and will revolve around a topic related to your personal life. In addition, the tweets will include one or two relevant hashtags and a website link that supports the text of the tweet. You may also include images, GIFs, videos from the Hootsuite media library, your device, or an associated article to enhance your tweets. 

This project involves responding to customers who have provided positive feedback by expressing gratitude and appreciation for their kind words. The response should begin with the customer's first name and incorporate warmth or humor to create a friendly and engaging tone. Additionally, the response should provide resources that help answer any questions or concerns the customer may have, with the aim of continuing the conversation or asking related questions. The use of creative language and exclamation marks can help make the response more engaging. The response should also include information to explain the situation and share a promotional code that can help make things right. Throughout the response, the language should be polite and approachable, and show empathy for the customer's perspective.